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iFly Technology Ground School Training


iFly Technology is Ireland's leading Ground School Training Centre

Fully certified by the Irish Aviation Authority 

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Terms & Conditions

REFUND AND REPLACEMENT POLICY

If you order one of our products, you have legal rights known as ‘consumer guarantees’ which apply for a reasonable time from the date of your purchase and regardless of this Policy or DJI’s Manufacturer’s Warranty Policy. These policies apply in addition to the rights you have at law and are not intended to limit, modify or restrict your consumer guarantee rights in any way. 

COPTER SHOP IRELAND guarantees that subject to the following conditions, refund and replacement can be requested within 7 calendar days (actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received) and replacement can be requested within 14 calendar days (actual date may vary according to local laws and regulations) of the purchase date (subject to actual date the product was received). Please contact us for more details. In order to request a refund or to replace a product please contact us. You will be required to fill out a Repair Form which should be sent to us along with the to-be-repaired unit.


1. You can request a refund:

a. Within 14 calendar days of purchase if the product has no manufacturing defect, has not been activated, packaging opened and is still in new condition with no visible markings. 

b. Within 14 calendar days of purchase if the product has a manufacturing defect.


2. A refund will not be provided where:

a. The refund was requested beyond 14 calendars days of purchase; 

b. Product sent in for refund does not include all original accessories, opened in anyway,attachments not included or packaging seal broken/open, any item not in new or like-new condition, i.e. with cracks, dents or scratches. 

c. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with. 

d. Any product fault or damage has been caused by unauthorised use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation. 

e. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration. 

f. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.


3. You can request to replace a product you purchased from us:

a. Within 14 calendar days of purchase if the product has no manufacturing defect and is still in new in an opened box. 

b. Within 3 calendar days of purchase if the product has sustained substantial damage in transit. 

c. Within 14 calendar days of purchase if the product purchased does not match the original description of the product in one or more significant respects. 

d. Within 14 calendar days of purchase if the product has a manufacturing defect(s).


4. A replacement will not be provided within 14 calendar days of the purchase where:

a. Legal proof-of-purchase or receipts are not provided, or are reasonably believed to have been forged or tampered with. 

b. Product sent in for replacement does not include all original accessories, attachments and packaging, or contains items damaged by user error. 

c. Product is found to have no manufacturing defects after appropriate tests are conducted by our Technical Support or the manufactures Technical Support team. 

d. Any product fault or damage has been caused by unauthorised use or modification of the product, including exposure to moisture, entry of foreign bodies (water, oil, sand, etc.), or improper installation or operation. 

e. Product labels, serial numbers, waterproof marks, false proof marks etc. show signs of tampering or alteration. 

f. Damage was caused to the product by external factors out of our control, including fire, flood, high winds and lightning strike.


5. Miscellaneous

a. Local credit card/debit card and PayPal refunds can take up to 10 business days to process after the product is received. International credit card, Visa or MasterCard, refunds can take up to 7 to 14 business days to process. 

b. For replacements, only defective parts will be replaced. 

c. Sender must pay the costs of return delivery and the costs associated with product testing if the product does not meet the conditions for a replacement or refund set out above. We will tell you what these costs are in advance. 

d. We may amend the Refund and Replacement Policy terms from time to, including where there is a change of law.

e. Please note that if a refund is issued you are still liable for the shipping costs.


WARRANTY SERVICE

Our goods come with guarantees that cannot be excluded under local consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. 

The benefits we provide under the our Warranty Service are in addition to other rights and remedies you may have at law. The Warranty Service is not intended to limit, modify or restrict your consumer guarantee rights in any way. 


Copter Shop Ireland agrees to repair or replace a product during the warranty period (see Warranty Period of Main Parts) subject to the conditions outlined below. If the problem is not covered under the Warranty Service, you may have to pay for the cost of return delivery and testing the product. We’ll tell you beforehand if that is the case. If the to-be-repaired part is out of warranty while other parts are still in warranty, you may have to pay for the repair cost of this part. All products will be opened before we postage to allow us record serial numbers, this does not effect your warranty.


1. You will only be eligible for our Warranty Service where the following conditions are met:

a. The product must not have been subjected to abnormal or unauthorised used, as intended by the manufacturer during the warranty period. 

b. No unauthorised disassembling, modification or installation has been performed on the product or a component. 

c. Product labels, Serial Numbers, waterproof mark, false proof mark, etc. show no signs of tampering or altering. 

d. You provide a valid proof-of-purchase, receipt or order number.


2. The following situations are not covered by the Warranty Service:

a. Crash or fire damage caused by non-manufacturing factors. 

b. Damage caused by unauthorised modification, disassembly, shell opening not in accordance with official instructions or manuals. 

c. Damage caused by improper installation, incorrect use or operation not in accordance with the official instructions or manuals. 

d. Damage caused by unauthorised repair. 

e. Damage caused by unauthorised modification of circuits, mismatch or misuse of battery and charger. 

f. Damage caused by flights which did not follow the instruction manual recommendations. 

g. Damage caused by operation in bad weather (i.e. strong wind, rain, sand/dust storm, etc.) 

h. Damage caused by operating the unit in an environment with electromagnetic 

interference (i.e. a mining areas, close to radio transmission towers, high-voltage wires, substations, etc.). 

i. Damage caused by operating the unit in an environment suffering from interference with other wireless devices (i.e. transmitter, video-link, Wi-Fi signals, etc.). 

j. Damage caused by operating the unit at a weight greater than the safe takeoff weight as specified by the instruction manuals. 

k. Damage caused by a forced flight when components have aged or been damaged. l. Damage caused by reliability or compatibility issues when using unauthenticated third-party parts. 

m. Damage caused by operating the unit with a low charged or defective battery.


3. Our Warranty Service repair process:

a. Customers are responsible for shipping costs when sending product(s) in for return, repair or replacement under the our Warranty Service. The Warranty Service may have to be checked at the DJI Warranty Service in Germany, all shipping costs to Germany will have to be paid by you.

b. Technical staff of after-sales service centres will examine the returned product to identify the problem. If it is a quality problem with the product itself, we will accept test, material, labor, and delivery costs for sending the repaired product back to the customer only. 

c. If we or the manufacture determines that the product is not covered under the Warranty Service, the customer will have to pay the cost of repair and return delivery prior to repairing or sending the product. Examination, material and labor costs will be charged according to the nature of the problem. We’ll tell the customer beforehand what the costs will be. 

d. The customer can call us for more information about the Warranty Service repair process. 

e. Please note that products and components presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the products. If you want the old faulty parts returns which are not under the Warranty Service please make us aware before you return any products to us and/or any other Warranty Service centre named by us

f. Please be aware that where the product is capable of retaining user-generated data, this may be lost during the repair process. We therefore recommend that you back up your data prior to any repair.

g. Any product repair not paid with in 30 days of repair costings submitted to you via email as per the email account registered on our data system may have there product sent to recycling with out prior notice of this action after the 30 day period of repair notice. 

h. If you do not want your item repaired all shipping costs associated to the return of the product will have to be paid by you in full before it can be returned. 


CUSTOMER PAID REPAIR SERVICE

COPTER SHOP IRELAND also provides it's customers with an optional customer paid repair service for products that do not meet the conditions of our Warranty Service or which are not covered by the Consumer Guarantees. For the paid repair services we offer, you will be charged for diagnostics, labor, materials, tax, repair and delivery. 

If you request not to proceed with these repair services, you will be liable for payment of return delivery of your product(s), as well as the cost of diagnosis. We will tell you what these costs will be, before you return a product to us for diagnosis if requested by you via email only. 

Diagnosis is free of charge if the product is within the terms of Warranty Service, Refund and Replacement Policy or is covered by the Consumer Guarantees. All Repair Requests are subject to a €30 assessment charge except for repairs found by us or DJI to be retired under warranty provided the items was bought from us by you. Please note that warranty is not transferable if bought and sold.


1. Customer Paid Repair Service will include the following:

a. Products that are no longer covered under the DJI Warranty Service, Refund and Replacement Policy. 

b. All other situations that do not meet with the conditions pursuant to the Warranty Service, Refund and Replacement Policy or Consumer Guarantees (see details in Warranty service terms).


All Items sent to DJI for repair are subject to UPS shipping charges . DJI reserve the right to charge for the assessment and return shipping cost of your product even if no repair is carried out. All payments are made through Copter Shop Ireland.




PRICING

1.VAT Charges

a. Copter Shop Ireland may provide pricing ex.VAT on it's online site at any stage. 

b. VAT will be charged at 23% of the advertised price on this site to all customers with in the EU.

c. Customers buying outside of the Republic Of Ireland but with in the EU will be charged VAT at there countries local VAT rate. 

d. Any customer who provides a valid VAT number from outside the Republic Of Ireland but within the EU will be VAT exempt once the VAT number has been checked. 

e. All VAT numbers will be validated at http://ec.europa.eu service. f. There maybe a "PayPal Charge" for anyone paying via PayPal. Goods can be collected but a time needs to be arranged beforehand and cash payments may be taken then, please ring us to arrange.


DELIVERY SERVICE

1.Delivery with in the Republic of Ireland and Northern Ireland

a. Our delivery service uses An Post to deliver all items

b. Copter Shop Ireland does not except responsibility and is not liable in anyway if any of the following occurs during a delivery service:

  • Package gets lost 
  • Package is damaged during delivery 
  • Late arrival 
  • Non-delivery

c. Copter Shop Ireland takes every responsibility to insure that all deliveries provided to you are handled with due care and attention. NO insurance is covered with any of our delivery services, if you would like insurance cover on your products during delivery please contact us directly as there will be a charge.

d. A delivery service must be used for all items sold ex.VAT to customers in Northern Ireland


2.Delivery with in the EU excluding ROI & NI

a.All deliveries will be shipped via An Post and then through the local postal services of any country needed to have it delivered to you.

b. Copter Shop Ireland does not except responsibility and is not liable in anyway if any of the following occurs during a delivery service:

  • Package gets lost 
  • Package is damaged during delivery 
  • Late arrival 
  • Non-delivery

c. Copter Shop Ireland takes every responsibility to insure that all deliveries provided to you are handled with due care and attention. NO insurance is covered with any of our delivery services, if you would like insurance cover on your products during delivery please contact us directly as there will be a charge.

d. A delivery service must be used for all items sold ex.VAT to customers with in the EU


WARRANTY PERIOD OF MAIN PARTS

RTF
Spark
Main Controller12 Months
Gimbal and Camera6 Months
Vision Positioning System6 Months
Propulsion system(excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Charger6 Months
FrameNo warranty
PropellerNo warranty
RTF
Mavic Pro
MC12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Propulsion system (excluding propellers)6 Months
Remote Controller12 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
FrameNo Warranty
PropellerNo Warranty
RTF
Phantom 4 Pro \ Phantom 4 Advanced \ Phantom 4 
MC12 Months
Gimbal Camera6 Months
Vision Positioning System6 Months
Propulsion system (excluding propellers)6 Months
Remote Controller (without Built-in Screen)12 Months
Remote Controller (with Built-in Screen)6 Months
Battery6 Months and Charge Cycle less than 200 Times
Battery Charger6 Months
FrameNo Warranty
PropellerNo Warranty
RTF
Inspire 2
Gimbal Camera (including X4S, X5S)12 Months
Whole Units (except for gimbal camera, and battery)12 Months and Flight Hour less than 200 Hours
Battery6 Months and Charge Cycle less than 200 Times